Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by leadtap.me™ ("leadtap.me", "we", "us", or "our"). These services include: (i) our website at leadtap.me (the "Website"), (ii) our link management dashboard known as Redirector Studio (the "Portal"), (iii) physical connected products and our link‑redirect backend via NFC, QR, or virtual links (the "Redirects"), and (iv) our e-commerce platform (the "Store").

By registering for an account, purchasing our physical products, or otherwise accessing our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately cease all use of our Services.

1. Company Details

• Entity: leadtap.me
• Address: 3234 48th Street, AP 3L, Long Island City, NY, 11103, US.
• Contact Email: projects@leadtap.me

2. Account Registration & Security

To use our core features, specifically the Portal, you ("the Client") must register for an account. By registering, you agree to:

• Provide accurate, current, and complete organization and contact details.
• Maintain the security of your authentication methods, including magic links sent to your designated email. You are responsible for all activities that occur under your account.
• Promptly notify us at projects@leadtap.me if you discover or suspect any security breaches related to the Services.

3. Lead Generation & Client Responsibilities

leadtap.me provides a bridge between physical interactions and digital data capture through NFC/QR connected objects and our Lead Pages.

• Client as Controller: When using our Lead Pages to capture contact information from your own end users, you act as the Data Controller, and leadtap.me acts strictly as a Data Processor.
• Compliance with Laws: You are solely responsible for ensuring that your collection, use, and retention of leads (End Users' data) comply with all applicable local, state, and international privacy laws (e.g., GDPR, CCPA). You must ensure your End Users are presented with your own privacy notices.
• Prohibited Use: You may not use our Services to engage in phishing, fraud, malware distribution, or the collection of highly sensitive personal information (e.g., health records, financial data) without proper safeguards and authorization. We reserve the right to audit and automatically scan Lead Page configurations to enforce community standards.

4. Data Storage and Export

To balance operational efficiency with privacy, our data retention operates under specific technical limits:

• Redirect Event Logs: Technical interaction events (timestamp, object slug, referrer) are stored for 180 days. After this period, they are aggregated or deleted.
• Captured Leads: Personal information captured through Lead Pages (answers, contact details, IP address, approximate location and device information) is retained for one hundred twenty (120) days after it is captured, so you can access and export it. After 120 days, this personal information is permanently deleted from our servers. We keep only an anonymous record of each submission (its date, Lead Page and score), with no personal information, for aggregated analytics, and we delete it once it is older than the longest analytics history any plan offers (currently 180 days).
• Exports: Clients can download their leads and form responses as CSV files from the Portal at any time during the retention period above, on every plan, including the free plan. Exports are available only to the authenticated account holder.

5. Artificial Intelligence (AI) Features

leadtap.me integrates Artificial Intelligence (AI) and Large Language Models (LLMs) to optimize design efficiency and analytical reporting.

• Generative Design: We utilize AI to assist in creating personalized Lead Pages and related creative assets based on Client prompts and brand kits.
• Client Review: You are fully responsible for reviewing and verifying all AI-generated designs, layouts, and copy prior to publishing them in a live commercial environment. leadtap.me is not liable for inaccuracies, graphical errors, or "hallucinations" generated by third-party AI models.
• Data Privacy in AI: We strictly employ enterprise-grade APIs configured to prevent the use of your proprietary data or End User data (PII) to train public AI models. Only anonymized, aggregated event metadata is utilized for analytical reporting insights.

6. Intellectual Property & Brand Assets

Your Content: By submitting logos, fonts, design files, or brand kits for the creation of 3D-printed merchandise and digital pages, you warrant that you hold all necessary licenses, rights, and permissions to use those materials. You grant leadtap.me a limited, non-exclusive license to process, display, and modify these assets strictly for the purpose of delivering the requested Service to you.

leadtap.me IP: The software, algorithms, portal designs, and source code of the leadtap.me platform remain the exclusive intellectual property of leadtap.me. You may not reverse-engineer, copy, or distribute our proprietary technology.

7. Plans, Free Trial & Billing

The Portal is offered under a free plan and paid subscription plans. The features, quotas and fees of each plan are shown in your Portal billing settings and may change under Section 12.

• Free Plan: Every account starts on the free plan, at no cost and with no time limit. It includes three (3) published Lead Pages, plus one (1) additional Lead Page for each physical object connected to your account. Premium features, such as lead scoring, flow rules, webhooks and Smart Routing, are not included.
• Free Trial: Each account may use one (1) free trial of the Plus plan, lasting fourteen (14) days. The trial starts automatically the first time your account publishes a Lead Page, and no payment method is required. When the trial ends, your account returns to the free plan. No charge is made unless you subscribe to a paid plan.
• Subscriptions: Paid plans are billed in advance, on a recurring monthly or annual basis as selected at purchase, until cancelled. You may cancel at any time. Fees already paid are non-refundable outside of our established Refund Policy.
• Failed Payments: If a subscription payment fails, your paid plan remains fully available for a grace period of fourteen (14) days so you can update your payment method. If the payment is not completed within that period, your account moves to the free plan.
• When a Paid Plan or Trial Ends: Nothing is deleted, and your connected objects keep redirecting. Premium features stop being available, and within one (1) day your published Lead Pages are adjusted to the plan that applies: a Lead Page that uses a premium feature that plan does not include is paused, and if more Lead Pages remain published than the plan includes, the ones with the most completed submissions stay published and the rest are paused (on a tie, a Lead Page linked to a connected object is kept first, then one chosen at random). We email you the list of paused Lead Pages and the reason for each. A paused Lead Page stops serving its public link, but its content, settings and leads are kept, and it is published again automatically when a plan that includes it applies to your account, within the quota of that plan. Until the adjustment, no new Lead Pages can be published and webhook deliveries pause while your account has more published Lead Pages than its plan includes. Your CRM and CSV exports remain available.
• Webhooks & Smart Routing: Webhook deliveries pause while your plan does not include them, or while your account has more published Lead Pages than its plan includes; leads captured in the meantime remain in your CRM and are not re-sent later. Smart Routing schedules are switched off within one (1) day after your plan stops including them. Their rules are kept, and they are switched back on when a plan that includes Smart Routing applies to your account again.
• Your Leads: Your CRM and the CSV export of your leads remain available on every plan, including the free plan, and after a paid plan or trial ends, for the retention period described in Section 4.
• AI Credits: AI-assisted features consume AI credits. New accounts receive a one-time grant of ten (10) credits that does not expire. Paid plans, including the free trial, include a monthly allowance of credits that renews each month while the plan applies and does not roll over. The free plan includes no monthly allowance. Purchased credits do not expire.

8. Store Purchases & Shopify Integration

Certain components of our Services, including the Store, utilize Shopify's hosting and payment infrastructure. By purchasing physical NFC/QR objects, you agree to Shopify's standard transactional terms and data processing mechanisms, which are used to execute payments and prevent fraud.

All fees are explicitly stated during checkout or within your Portal billing settings.

9. Disclaimers & Limitation of Liability

"As Is" Service: The Services are provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that the Services will be uninterrupted, error-free, or entirely secure.

Hardware Limitations: The successful execution of NFC/QR redirects relies on the End User's hardware, operating system, and cellular/Wi-Fi network. leadtap.me is not liable for failed interactions caused by physical phone damage, outdated OS versions, or poor network connectivity at your location.

Liability Cap: To the maximum extent permitted by applicable law, leadtap.me's aggregate liability for any claims arising under these Terms shall be limited to the total amount you paid to leadtap.me during the six (6) months immediately preceding the event giving rise to the claim.

10. Suspension and Termination

We reserve the right to suspend or terminate your access to the Portal and the active status of your connected objects if you violate these Terms or engage in fraudulent or abusive activities. A failed or cancelled subscription payment does not suspend your Redirects or published Lead Pages: your account moves to the free plan as described in Section 7. You may cancel your account at any time by contacting support, though previously paid hardware and subscription fees are non-refundable outside of our established Refund Policy.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in New York, NY.

12. Modifications to Terms

We may modify these Terms at any time. We will provide notice of material changes via an email notification or an alert within the Portal. Your continued use of the Services following such notification constitutes your acceptance of the updated Terms.

13. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us:

• Email: projects@leadtap.me
• Address: 3234 48th Street, AP 3L, Long Island City, NY, 11103, US.